»Citizen's Charter

To enhance transparency and accountability in government service, the LLDA has formulated the Citizen’s Charter to provide the stakeholders with precise information on its frontline services including simplified service procedures, requirements, fees, responsible personnel and divisions, and service standards for every transaction.

The Charter in itself is a model for performance matrix not only in the Laguna de Bay Region but also for the entire country. It will cut red tape and reduce corruption in government processes. With this Charter comes our earnest desire to change values and attitudes of those in the public service sector in general, and LLDA in particular.

Let us continue working together to overcome the challenges towards sustainable conservation and development of the lake watershed.