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OFFICE OF THE PRESIDENT |
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THE GENERAL MANAGER |
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J.R. Nereus Acosta, PhD
Secretary/Presidential Adviser
for Environmental Protection |
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LLDA MANDATE |
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The Laguna
Lake Development Authority was established in 1966 as a
quasi-government agency that leads, promotes, and
accelerates sustainable development in the Laguna de Bay
Region. Regulatory and law-enforcement functions are carried
out with provisions on environmental management,
particularly on water quality monitoring, conservation of
natural resources, and community-based natural resource
management.
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To enhance transparency and
accountability in government service, the LLDA has formulated the
Citizen's Charter
to provide the stakeholders with
precise information on its frontline services including simplified service
procedures, requirements, fees, responsible personnel and divisions, and service
standards for every transaction.
The Charter in itself is a model
for performance matrix not only in the Laguna de Bay Region but also for the
entire country. It will cut red tape and reduce corruption in government
processes. With this Charter comes our earnest desire to change values and
attitudes of those in the public service sector in general, and LLDA in
particular.
Let us continue working together
to overcome the challenges towards sustainable conservation and development of
the lake watershed.
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PERFORMANCE PLEDGE |
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We the Officials and employees
of Laguna Lake Development
Authority, commits to:
Love to serve you promptly,
efficiently, and with utmost
courtesy by our dedicated
personnel with proper
identification from Mondays to
Fr\idays, 8:00 a.m. to 5:00 p.m;
Listen to your needs through our
public assistance and complaint
desk and TXT LLDA (0917
898-5538) and respond to your
complaints about our services
within the day;
Develop a transparent system
that will serve our stakeholders
to the highest standards and
eradicate corruption; and
Adhere to the highest standards
of government service. |
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